Terms of Service

These terms are an agreement between you and NUVEXET ("we," "us") for the use of NUVEXET Command, including NUVEXET Aviation, the owner and partner portals, our quote forms and the Pilot Lounge (together, the "Service"). By creating an account or using the Service, you agree to these terms and to our Privacy Policy.

Your account

• You must be at least 13 to create an account. If you are under 18, you need permission from a parent or guardian.
• Give accurate information and keep your password private. You are responsible for activity under your account. Tell us right away if you think someone else has used it.
• Business accounts, such as partners, schools and staff, are set up by NUVEXET. The business is responsible for the people it gives access to.

Your records and content

You own the records, photos and files you add. You give us permission to store, process and display them only as needed to run the Service for you and the people you choose to share them with. You can export your logbook and delete your content at any time.

Aviation records are your responsibility

NUVEXET helps you organize flight time, currency, training progress, certificates and reminders. It is a record-keeping tool. It does not certify airworthiness, regulatory compliance, pilot currency or eligibility for any certificate, rating or flight. Calculations and reminders may be wrong or incomplete.

You, your instructor and your aircraft's operator remain responsible for meeting all applicable regulations, including FAA requirements. Always check official sources and your own signed records. Entries in NUVEXET are not instructor endorsements or signatures unless the Service clearly says so.

Restoration and service work

Quotes, estimates, timelines and estimated completion dates in Command are good-faith estimates and may change after inspection. Work we perform is governed by the specific quote, work order or written agreement for that job. Where those conflict with these terms, the job agreement controls.

Pilot plans and billing

• Pilot Free costs nothing. Paid plans, Pro and Elite, are billed in advance, monthly or yearly, at the price shown when you subscribe, through our payment processor.
• Plans renew automatically until you cancel. You can cancel at any time from My Plan. You keep paid features until the end of the period you paid for, and then your account returns to Free.
• Payments are non-refundable, except where the law requires a refund or we decide to give one. If you think you were charged by mistake, contact us within 30 days.
• If we change a plan's price, we will tell you in advance, and the new price applies from your next renewal.
• Your flight records stay available on every plan. Plan limits apply to features such as saved aircraft profiles.

Acceptable use

Don't misuse the Service. For example, don't:

• access other people's accounts or data;
• upload anything unlawful, harmful or that you don't have the right to share;
• interfere with or overload the Service, or try to get around its security;
• use it to send spam;
• copy or resell the Service.

The Pilot Lounge games are for entertainment only and are not flight training.

Suspension and closing your account

You may stop using the Service and delete your account at any time. We may suspend or close accounts that break these terms or put other users or the Service at risk. Where reasonable, we will give notice and a chance to export your records first.

Availability and changes

We work to keep the Service available and your data safe, but it may sometimes be unavailable, and features may change. Keep your own copies of records you are required to retain. We may update these terms. If a change is significant, we will tell account holders in advance. Continuing to use the Service after the change means you accept it.

Disclaimers and limits

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, NUVEXET will not be liable for indirect, incidental, special or consequential damages, or for lost data or profits. Our total liability for any claim about the Service is limited to the amount you paid us for the Service in the 12 months before the claim, or $100 if you paid nothing. Some places don't allow these limits, so they may not apply to you.

Governing law

These terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules.

Contact

NUVEXET · assetcare@nuvexet.com