Privacy Policy

This policy explains what information NUVEXET ("we," "us") collects when you use NUVEXET Command, including the NUVEXET Aviation pilot logbook, the owner and partner portals, our quote forms and the Pilot Lounge. It also explains how we use that information and the choices you have.

Information you give us

• Account details: your name, email address, password (stored only as a one-way hash), the kind of account you chose, and optional details such as a training goal or certificate type.
• Pilot records: flights, hours, aircraft, customers you fly for, certificates, medical dates, endorsements and any photos or files you upload. These belong to you.
• Service and project information: quote requests, photos of items that need work, locations, aircraft and asset details, messages and questions about your projects.
• Feedback and messages you send us through Command or the website chat.
• Billing: if you choose a paid Pilot plan, payment is handled by our payment processor, Stripe. We never see or store your full card number. We keep your plan, its status and the dates it is paid through.

Information collected automatically

• Basic sign-in and security records, such as when you last signed in and devices you chose to trust for two-step sign-in.
• Cookies needed to keep you signed in and protect forms. We do not use advertising or cross-site tracking cookies.
• Games in the Pilot Lounge save progress in your own browser, and your scores are saved to your account. Page Blaster runs only in your browser and saves nothing.

How we use information

• To provide Command: keep your logbook, show your progress, prepare quotes, run projects and keep you updated.
• To send account emails, such as sign-up confirmations, password resets, project updates and replies to your questions.
• To keep accounts secure and prevent misuse.
• To improve NUVEXET based on how it is used and on the feedback you send.

We do not sell your personal information, and we do not share it for advertising.

Who can see your information

• You. Your pilot logbook is private to you unless you share it.
• People you connect with. For example, an instructor or school you enroll with can see the training records for that enrollment. Co-owners of an aircraft can see that aircraft's shared records.
• NUVEXET staff who need it to provide service, support your account or do the work you requested.
• Service providers who run parts of NUVEXET for us, such as hosting, email delivery and payment processing. They may use information only to provide their service to us.
• When required by law, or to protect the rights, safety and property of our users, the public or NUVEXET.

How long we keep it

We keep your information while your account is open. Items you delete go to "Recently deleted" and are permanently removed after 30 days. When you delete your account, we delete your account and pilot records, except anything we must keep for legal, tax or billing reasons, or records of work performed for a business customer.

Your choices

• See and export: you can view your records at any time and download your logbook as a CSV or PDF.
• Correct: you can edit your profile and records. Changes are kept in a history so mistakes can be undone.
• Delete: you can delete your account from your profile page. If you have an active paid plan, cancel it first.
• Ask us: email assetcare@nuvexet.com to ask what we hold about you, or to request a correction or deletion. Depending on where you live, you may have additional rights under local law, and we will honor them.

Security

Connections to Command are encrypted. Passwords are stored as one-way hashes. Sensitive fields are encrypted, and staff accounts must use two-step sign-in, which is optional for everyone else. No system is perfectly secure, so please use a strong, unique password and turn on two-step sign-in.

Children

NUVEXET is not directed to children under 13, and they may not create an account. Student pilots under 18 should use NUVEXET with the permission of a parent or guardian.

Changes

If we make a significant change to this policy, we will update the date above and let account holders know by email or in Command before the change takes effect.

Contact

NUVEXET · assetcare@nuvexet.com